Shipping policy
Shipping Policy
Order processing
Orders are processed and shipped from our facility in Westmont, Illinois within 1–2 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day. You will receive tracking information by email once your order ships.
Shipping rates
Shipping is calculated at checkout based on your delivery address, package weight, and the service you select. We do not charge flat-rate shipping — you pay the actual carrier rate for your location.
Domestic (United States) — rates quoted live at checkout from:
- UPS: Ground, 3 Day Select, 2nd Day Air, Next Day Air, Next Day Air Early
- USPS: Ground Advantage, Priority Mail, Priority Mail Express
International — rates quoted live at checkout from USPS (First Class Package International, Priority Mail International, Priority Mail Express International) and DHL Express Worldwide.
Delivery estimates are provided by the carrier at checkout and are not guaranteed. Heavy or oversized equipment may require freight/LTL shipping — we will contact you with a quote before shipping if freight applies.
Customs and import fees
International buyers are responsible for all customs duties, import taxes, brokerage fees, and any import restrictions in the destination country. These charges are not included in the shipping cost collected at checkout and are collected by the carrier or customs authority. Vima Medical is not responsible for delays caused by customs processing.
Who can purchase
Sales are limited to licensed medical professionals, hospitals and healthcare facilities, and authorized medical equipment resellers. Business verification is required at checkout.
Lost or damaged shipments
If your shipment arrives damaged or does not arrive, contact vimamedicalllc@gmail.com within 5 business days of the expected delivery date and we will open a claim with the carrier and work with you on a resolution.
Questions
Contact vimamedicalllc@gmail.com.